Refund policy
CUBBY Return Policy
If something isn’t right, eligible items can be returned through our online portal.
Eligibility
To be accepted, your return must meet all of the following:
- The item is full-priced
- Your return is submitted within 14 days of purchase
- The item is unworn, unwashed and unmarked
Sale Items
Sale and discounted items are final sale and can’t be returned.
This includes:
- Items discounted more than 10%
- Clearance and markdown pieces
Return Shipping
Customers cover the cost of return postage.
We recommend using a tracked service so your parcel arrives safely.
Cubby isn’t responsible for parcels lost or damaged in transit.
Refunds
Once your return is received and approved, refunds go back to your original payment method.
Please keep in mind:
- Shipping costs aren’t refundable
- Some international duties/fees can’t be recovered
- Banks may take up to 10 business days to finalise the refund
Store Credit
You can choose store credit instead of a refund.
Store credit is issued once your return is approved and can be used anytime.
Faulty Items
If you believe your item is faulty, start a request through the portal and include clear photos.
If confirmed faulty:
- You’ll receive a full refund
- We’ll cover the return postage
Wear, washing damage, misuse or general wear-and-tear isn’t considered a manufacturing fault.
No Exchanges
We don’t offer exchanges.
If you need a different size or style, please place a new order once your refund or store credit is processed.
Need help?
Email us anytime at hello@shopcubby.com