Refund policy
CUBBY Return Policy
If something isnโt right, eligible items can be returned through our online portal.
No Direct Exchanges
We donโt offer direct exchanges for change-of-mind returns. If you need a different size or style, you can return the eligible item for a refund or store credit and place a new order.
This does not affect your rights under the Australian Consumer Law.
Return Eligibility
To be accepted, your return must meet all of the following:
- The item is full-priced
- Your return is submitted within 30 days of purchase
- The item is unworn, unwashed and unmarked
Sale Items
Sale and discounted items are final sale and canโt be returned.
This includes:
- Items discounted more than 10%
- Clearance and markdown pieces
Return Shipping
Customers cover the cost of return postage.
We recommend using a tracked service so your parcel arrives safely.
Cubby isnโt responsible for parcels lost or damaged in transit.
Refunds
Once your return is received and approved, refunds go back to your original payment method.
Please keep in mind:
- Shipping costs arenโt refundable
- Some international duties/fees canโt be recovered
- Banks may take up to 10 business days to finalise the refund
Free Gifts and Promotional Items
Free gifts and promotional items, including CUBBY Tote Bags, are provided only when an order meets the qualifying conditions of the promotion.
If you return part or all of your order and the remaining order value falls below the promotionโs qualifying spend, the free gift must also be returned in its original condition.
If the free gift is not returned, its listed retail value may be deducted from your refund or store credit.
If the remaining items in your order still meet the qualifying spend after your return, you may keep the free gift.
This does not affect your rights under the Australian Consumer Law.ย
Store Credit
You can choose store credit instead of a refund.
Store credit is issued once your return is approved and can be used anytime.
Faulty Items
If you believe your item is faulty, start a request through the portal and include clear photos.
If confirmed faulty:
- Youโll receive a full refund
- Weโll cover the return postage
Wear, washing damage, misuse or general wear-and-tear isnโt considered a manufacturing fault.
Need help?
Email us anytime at hello@shopcubby.com