Refund policy
CUBBY Return Policy
If something isnโt right, eligible items can be returned through our online portal.
No Direct Exchanges
We donโt offer direct exchanges for change-of-mind returns. If you need a different size or style, you can return an eligible full-priced item for a refund or store credit and place a new order.
This does not affect your rights under the Australian Consumer Law.
Return Eligibility
To be accepted, your return must meet all of the following:
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The item is full-priced, unless the return relates to a fault, damage or an incorrect item
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Your return is submitted within 30 days of purchase
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The item is unworn, unwashed and unmarked
Sale Items
Sale and discounted items are final sale for change-of-mind returns.
This includes returns because the size or fit wasnโt right, you no longer want the item, or you chose the wrong item.
We canโt offer refunds, store credit or exchanges for these reasons on sale or discounted items.
If an item arrives faulty, damaged or incorrect, please start a request through our returns portal and include clear photos. Weโll assess it and sort it out in line with your rights under the Australian Consumer Law.
Return Shipping
Customers cover the cost of return postage for change-of-mind returns.
We recommend using a tracked service so your parcel arrives safely. CUBBY isnโt responsible for parcels lost or damaged in transit.
Refunds
Once your return is received and approved, refunds go back to your original payment method.
Please keep in mind:
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Shipping costs arenโt refundable for change-of-mind returns
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Some international duties or fees canโt be recovered
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Banks may take up to 10 business days to finalise the refund
Free Gifts and Promotional Items
Free gifts and promotional items, including CUBBY Tote Bags, are provided only when an order meets the qualifying conditions of the promotion.
If you return part or all of your order and the remaining order value falls below the promotionโs qualifying spend, the free gift must also be returned in its original condition.
If the free gift is not returned, its listed retail value may be deducted from your refund or store credit.
If the remaining items in your order still meet the qualifying spend after your return, you may keep the free gift.
This does not affect your rights under the Australian Consumer Law.
Store Credit
You can choose store credit instead of a refund for eligible change-of-mind returns.
Store credit is issued once your return is approved and can be used anytime.
Faulty, Damaged or Incorrect Items
If you believe your item is faulty, damaged or incorrect, start a request through the portal and include clear photos.
If confirmed, weโll provide an appropriate remedy in line with the Australian Consumer Law and cover reasonable return postage where required.
Wear, washing damage, misuse or general wear-and-tear isnโt considered a manufacturing fault.
Need help?
Email us anytime at hello@shopcubby.com